Refund policy
1. Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To be eligible for a return, your item must meet the following conditions:
- The item must be in the same condition that you received it.
- The item must be unused.
- The item must be in its original packaging.
- You’ll need the receipt or proof of purchase.
To start a return, please contact us at:
Email: Support@whiteteethcompany.com
If your return is accepted, we’ll send you detailed instructions on how and where to send the item back.
Buyer must pay and provide return postage for non-defective/damaged/incorrect items.
2. Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at:
Email: Support@whiteteethcompany.com
We will evaluate the issue and take the necessary steps to resolve it.
3. Exceptions / Non-returnable Items
Unfortunately, we cannot accept returns on the following items:
- Sale items
- Gift cards
4. Exchanges
The fastest way to receive a different item is to return the one you have and, once the return is accepted, make a separate purchase for the new item.
5. Refunds
Once we receive and inspect your return, we’ll notify you about whether your return is approved. If approved, we will process your refund to the original payment method within 10 business days.
Please note that it may take some additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return and you haven’t received your refund, please contact us at:
Email: Support@whiteteethcompany.com